Meet The Team that Make It Exceptional at Brooklands Hotel
Brooklands Hotel believes that a hotel can be well balanced and versatile, like a person and defines itself as personable and aspirational yet accessible, luxurious yet ‘down to earth’. These attributes are what gives Brooklands Hotel its uniqueness, along with the Team Players.
Marco Gervasoni - General Manager
In 2020, Brooklands Hotel was due to celebrate ten years since first opening its doors to guests but all plans to mark this milestone were abandoned due to the global pandemic. We have come back even stronger through the challenges the pandemic has thrown our way. This is no mean feat given the challenges the hospitality industry has faced. One key factor in the way we have bounced back is our team; we have a ‘Make It Happen’ ethos and as an independent hotel, we offer a unique experience for our guests.
Marco Gervasoni, General Manager, was responsible for opening Brooklands Hotel in 2010. “Opening an independent hotel with no head office is very challenging as all decisions are based on experience and knowledge gained throughout your career” says Marco. Marco’s philosophy for running a business is all about longevity; do people enjoy their work, do guests enjoy a great experience and do investors continue to invest in the business as they make money. He believes that you should never compromise on any of these three but instead try to find a balance between them.
Jon McClelland - Commercial Director
Twelve years ago, Jon McClelland joined Brooklands Hotel pre opening as Commercial Director alongside Marco as General Manager. Jon has a wealth of commercial experience in the hotel sector having worked at a variety of properties, such as conference centres to country clubs before arriving in Weybridge.
Jon oversees all commercial activities at Brooklands so is responsible for the hotels rate strategy and distribution. He also oversees the proactive and reactive sales teams.
Jon has initiated many product & service innovations since Brooklands opened from the refurbishment of BSpa to include a Sunlight Therapy Room to the introduction of the conference app, which allows guests to connect with the Meetings & Events Operations Team seamlessly. Jon says “I firmly believe that the success of Brooklands Hotel is down to the team’s focus on delivering fantastic experiences for our guests whilst also ensuring the investors continue with their support of the hotel.”
Shane Kelly - Make Your Day Manager
Shane has been at Brooklands 8 years & he is responsible for both the Reservations and Reception Team; his team are the people guests first experience when making a booking and arriving at Brooklands Hotel. Shane and his team are there for guests throughout their stay with us too and do whatever they can to ‘Make It Happen’ for our guests. So when one guest asked for a David Hasselhof picture to be in his bedroom upon arrival, Shane and the team did just that! It turned out that the guest was joking and totally wasn’t expecting to find a framed picture of The Hoff on his bedside table.
Shane has seen some famous faces in his time at Brooklands Hotel and he doesn’t normally get starstruck but when Rami Malek checked in, Shane gave him a blank bedroom key card instead of one that had been programmed. Luckily, Shane realised before he reached the guest lift so an embarrassing situation was avoided. The people involved in the hospitality industry are why Shane loves it so much.
Davide Minnozzi - Guest Relations Manager
Davide has been with Brooklands 12 years in a number of different departments so he knows the hotel inside out and has seen all sort of events take place here. The most memorable one for Davide was when a guest booked the whole hotel for a private party and the lobby was turned into a nightclub and bar. Although it was a long shift, Davide said the event was unforgettable and the best party he has ever worked at. Not everything goes to plan though and when a guests birthday cake accidently got damaged, Davide worked with the kitchen team to remake the cake which was filled with tropical fruits and topped with fresh flowers. It ended up being even nicer than the original one the guest had brought. The guest was very pleased so the story had a happy ending, much to Davide’s relief! He was less happy when a guest’s band had to cancel their booking due to Covid and the guest asked whether Davide could find three more members of his team and asked them to dress up as ABBA to perform at the party. In this instance, Davide was more than happy to source alternative entertainment rather than become a member of ABBA for the night.
Nicole Martin - Meetings & Events Sales Manager
Nicole has been with Brooklands Hotel for three years. Nicole, along with her team, will be the people you speak to if you are looking to hold a meeting, conference, party, dinner or any kind of event at Brooklands Hotel.
Nicole has dealt with a large number and variety of events but one of her favourites was when a guest called looking for a birthday party venue as their original one had been cancelled due to the weather. Nicole had just 48 hours to turn the event around sourcing entertainment and decorations to making sure the catering was all confirmed along with the guest bedrooms. It was a hectic 48 hours but the party was amazing and both the client and their guests loved it. Not all events go smoothly though and Nicole had a near miss when she took a bride & groom for their photos and they were nearly hit by a golf ball. Luckily, this wasn’t at Brooklands Hotel as you’d have to be a VERY good golfer to hit a golf ball to the hotel from the golf courses nearby!
Dalia Doval - Meetings & Events Operations Manager
Dalia is is the person that guests see when they are here for their event; be it conference, meeting, party or dinner. Nicole & her team handle everything prior to the event itself but its Dalia on the floor delivering the event and she’s been doing this for the past 5 years. Dalia has worked on so many events at the hotel and can’t pick out a particular favourite as every event is completely different, which means every day is completely different! The majority of events run without a hitch but one Christmas, one of the DJs we had booked didn’t arrive leaving us without one for one of our Christmas joiner parties. Luckily, Dalia sourced a DJ who arrived from Soho just after starters had been served so was all set up ready to party when guests had finished their three course meal. They were none the wiser! Naturally, Dalia will do whatever she can to ‘Make It Happen’ for our guests including ensuring anything containing the colour yellow was removed from the meeting room as we had a guest who was allergic to the colour. Luckily for Dalia, the colour yellow doesn’t feature much in our décor so Dalia just had to replace a couple of pictures from the wall before the event and the guest was fine.
Make It Exceptional
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